Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or booking
• Contact our customer service
• Sign up for our newsletter
• Participate in surveys or promotions
• Visit our website (cookies and usage data)

Personal Information We Collect:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requests
• Communication history with our team
• Website usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservations
• Provide customer service and support
• Send you important updates about your stay
• Improve our services and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our hotel partners to fulfill your reservations
• Payment processors to complete transactions
• Service providers who assist in our operations
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data transmission protocols

5. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

7. Marketing Communications

We may send you marketing communications about our services, special offers, and updates. You can:

• Opt-in to receive these communications
• Opt-out at any time using the unsubscribe link
• Contact us directly to manage your preferences

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our website

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ontarioluxuryhotels.com
• Phone: +1 (416) 555-0123
• Address: 33 Russell St, Toronto, ON M5S 3M1, Canada